Support
Baseline is operated by Sante Solutions, trading as Baseline, in Malaysia.
Contact us
Email is the best route for account, billing and technical questions, and we reply to every message. For anything clinically urgent, call the hotline instead.
Baseline is a wellness tool, not a medical device, and does not diagnose, treat, cure or prevent any medical condition. It is not an emergency service. If you need urgent medical help, contact your local emergency number or go to the nearest hospital.
Common questions
How do I log a period?
Open the Cycle tab and tap “Log today’s period”, or tap any day on the calendar to record a start, an end or a flow level for that date.
Why are my predictions off?
Predictions are built from the cycles you have logged, so the first few are rough. They tighten as you record more periods, and they shift whenever you correct a date.
How is my cycle analysis written?
It reads your logged cycles, your symptoms and your blood work, along with your previous analyses, and writes a summary from them. It runs only when you tap the button and takes up to a minute.
Where do my reports come from?
Your clinician prepares them from your intake, consultations and any results the clinic has on file. You will get an email when a new one is ready to read.
Something looks wrong in my results.
Open a ticket under the Medical category in the app and say which result and which date. Anything urgent should go to the hotline instead.
How do I manage or cancel my subscription?
Subscriptions are billed by the app store you bought them from, not by Baseline. Manage or cancel yours in your App Store or Google Play account settings. Cancelling stops the renewal; access runs to the end of the period you have already paid for.
How do I delete my account?
Open Profile, then Privacy & Data, then Delete account. It removes your account and health data from Baseline. You can also read what deletion covers on our data deletion page.
Privacy and your data
Our privacy policy sets out what we collect, how it is used and how long it is kept. You can delete your account and health data from inside the app at any time, and our data deletion page explains what that removes. The terms of use cover subscriptions and the limits of the service.